📦 Return Eligibility
- Items must be returned within 3 days of delivery.
- Products must be unused, unwashed, and in original packaging with tags intact.
- We only accept returns for damaged, defective, or wrong items received.
🔄 Exchange Policy
- One-time exchange allowed if size doesn’t fit or you prefer another item (subject to availability).
- Exchange requests must be made within 3 days of receiving the product.
- Customer will bear the delivery charge unless we sent a wrong/damaged item.
❌ Non-Returnable Items
- Sale or clearance items
- Customized or personalized products
- Innerwear or hygiene-related items (for hygiene reasons)
📦 Return Process
- Contact us via Facebook/Instagram inbox or call us at 📞 [Your Business Number]
- Share a clear photo of the item and describe the issue.
- Our team will confirm eligibility and guide you through the pickup or drop-off process.
💸 Refund Policy
- Refunds are provided only if the item is out of stock and cannot be replaced.
- Refunds are processed within 5–7 working days via MFS or Banking Channel.
📢 Note: Savior Mart reserves the right to refuse any return or exchange if the product shows signs of use or is returned after the allowed timeframe.